FAQs
FREQUENTLY ASKED QUESTIONS
Where are you located?
We are located in The Gap (4061), Brisbane.
How does hiring work?
1. Browse our online collection and choose your desired garment via our website.
2. Select your dates via the booking calendar.
3. Add to cart and proceed to the check out.
4. Select either Local pick up (The Gap, 4061) or Australia Wide Shipping and enter your details following through with the check out prompts.
5. Collect your garment at arranged time or receive your garment via post
6. Wear, style & enjoy your garment!
7. Return the garment to The Gap on the last day of your booking by 6pm or via post by 12pm the following business day.
Do you offer try ons?
Yes we do! Try on appointments are available at our Brisbane location in The Gap (4061) and can be booked via email or via instagram. There is a $15 non refundable fee to make an appointment. Unfortunately we do not offer postal try ons at this time. Please note, try ons do not secure garments in for your desired dates. Please see our “Try ons” page for more information.
When is the postage cut off?
We find that postage times vary across Australia depending on your location. Please see below to ensure the best chance of your garment arrival.
QLD - 1-2 business days
SA - 2-3 business days
NSW - 2-3 business days
VIC - 2-3 business days
ACT - 2-3 business days
TAS - 2-3 business days
NT - 3-5 business days
WA - 3-5 business days
Please note these postage times are not guaranteed, they are estimates provided by the Australia Post website calculator. Hire Empire Australia is not liable for any delays caused by Australia Post.
How long is your standard hire period?
Our standard hire period is 4 days
What if I need the garment longer than the standard hire period?
We can usually accommodate for extended hires depending on the garment availability. Send us an email or contact us via instagram to organise your dates.
When can I collect my garment?
Pick ups are usually available on Thursdays and Fridays for weekend hires. If these days don’t suit you please contact us and we can find a day that suits us both.
When do I return my garment?
For the Brisbane girls, returns must be dropped back by 6pm on the final day of your booking period. If you have hired via postage, the garment must be lodged and scanned over the counter at your local post office by 4pm on the final day of your booking. If your final day is a weekend it must be lodged by 12pm the following business day.
What is your cancellation policy?
A store credit will be issued if the client cancels a booking 30 days prior to the start of their booking. The credit note is valid for one year.
Who takes care of cleaning the garment?
We handle the cleaning for each garment so that you don’t have to stress. We carefully clean and hand wash each of our garments. If the garment is returned badly stained and is not hand washable, the client will be liable to pay the dry cleaning fee. In the instance that the dry cleaning is unsuccessful, the client will have to pay the RRP (recommended retail price) of the garment to have it replaced.
What happens if i return the garment late?
We have a quick turn around with the nature of our business and rely on them being returned by their allocated times. If you are no longer able to return your garment on the agreed return date please contact us immediately to organise a new time. You will be charged a late fee of $20 per day until the garment is returned.
What happens if I damage the garment?
We understand that these things happen. Please make sure to notify us straight away of any damages and we will work with you to try and resolve this. If the garment requires additional dry cleaning or repairs the client will be liable for these costs. If the garment is damaged beyond repair Hire Empire Australia reserve the right to charge the client the full RRP of the garment.