TERMS & CONDITIONS

Hire Empire Australia Terms & Conditions

By hiring from Hire Empire Australia, you are agreeing and consenting to being bound to the following Terms and conditions. If you are under the age of 18 years old it is your responsibility to read through these terms and conditions with a parent/guardian.

BOOKINGS

Bookings are not secured until full payment has been made via our website. If you have enquired about a piece or requested a try on, this does not secure the garment for your desired dates. Garments will not be posted or be available to be collected until full payment has been made.

CANCELLATION

If a client wishes to cancel an order they must notify Hire Empire Australia 30 days prior to the start of your booking date. A store credit will be issued minus a $30 cancellation fee. The store credit will last for 6 months and will expire if not used within that time frame. When using the credit note, the sale is final and the credit note cannot be reissued again if something changes.

COVID 19 CANCELLATION

If an order has to be cancelled due to COVID 19, please contact us immediately. Proof of a positive PCR/RAT test must be provided. If the garment has already been posted prior to testing positive, a store credit will be issued excluding shipping costs. The garment must be posted back the same day as its arrival to qualify for a store credit. The store credit will last for one year.

PICK UPS

local pick ups are free and available in The Gap. Once you have made payment, our pick up address will be provided to you and a pick up time will be arranged. Pick ups are available from Thursday to Sunday the week of your event. If you would like to pick up your garment earlier in the week please message us to see if we can arrange this for you.

POSTAGE

Hire Empire Australia offers Australia wide express postage for flat rate of $26. This includes a return express satchel. Please allow 1 business day for processing for postal orders. Hire Empire Australia will not be held liable for any lost, damaged or late deliveries by Australia Post. Hire Empire Australia is not required to refund clients due to delayed arrivals by Australia Post.

When returning a parcel via post, it MUST be lodged and scanned in store by 4pm the final day of your booking or 12pm the following business day if your booking date ends on a weekend. The lodgement reciept must be provided to Hire Empire Australia as proof of sending. If you fail to post the garment back on your final booking date you will be charged a late fee of $30 a day until posted. If the dress is not returned by the following Friday, you will be charged the full hire price again.

Hire Empire Australia do not accept responsibility if an incorrect or unsecured address is provided.

If there is no where safe to leave your parcel and Australia Post take it back to their store for collection, the client is not entitled to a refund nor store credit.

Postal returns are NOT to be lodged in an Australia Post street box.

GARMENT CARE

Please note that you are hiring from a dress hire business, where garments have been worn more than once. All of our garments are in good worn condition. Minor defects do not apply for a refund (unless told and decided by us). No adjustments/alterations are to be made to the garment during your hire period. Failing to comply with this will result in damage fees or charging of the RRP (recommended retail price).

In the unlikely case that you receive a damaged item from us, please notify and provide us with photos IMMEDIATELY. If you fail to let us know within 2 hours of local pick up and the day of parcel arrival for postal orders, you lose the right to dispute this matter. If the garment is badly damaged and qualifies for a refund (you will be told if this applies to you) you are NOT to wear the garment to prevent any further damage. If you do wear the garment after going against our terms and conditions you will no longer be eligible for a refund and will have to pay if the garment is further damaged.

RETURNS

If the garment has not been returned (dropped back to The Gap or express posted back) by 12pm on the final booking date (unless discussed otherwise prior to pick up) you will be charged a late fee of $30 a day until the item is returned. If it reaches the following Friday and the item has still not been returned, you will be charged the full hire fee again. For returns to The Gap, you do not need to message us to organise a drop back time, either my self or a family member is always at home. In the case of no one being at home please leave it in the drop box at the front door and please send us a photo as proof of returning.
If the garment has not been returned after 14 days from your hire, you will be charged the full RRP to have the garment replaced.

FAKE TAN

You are able to wear fake tan when wearing our garments but we advice you to please be mindful. You must wash your tan off before wearing a garment. If there is an excess amount of fake tan stains which can’t be removed, you will be held liable for the damage upto the full RRP.

CLEANING

We carefully clean and hand wash each of our garments. If the garment is returned badly stained and is not hand washable, the client will be liable to pay the dry cleaning fee. In the instance that the dry cleaning is unsuccessful, the client will have to pay the RRP of the garment to have it replaced. If the client has not paid the fee in 14 days their card will be charged and we will pass on the clients details onto our debt collectors. The client will be liable to pay the recovery fee + any additional fees outlined by the debt collectors.

The client must not attempt to clean the garment themselves. Each garment requires specific cleaning to avoid damages and to ensure the quality of the garment is maintained.

LOSS, DAMAGE, THEFT

In the case of loss, damage or theft, Hire Empire Australia reserves the right to charge the full RRP of the item to have it replaced. The customer is given 7 days to pay the RRP so that Hire Empire Australia can replace the garment. If the 7 days pass and the item has still not been paid for, this fee will be charged directly to their credit card saved on file. If this declines the fee will turn into a debt and will be passed onto our debt collectors. The client is liable for recovery fees as well as Hire Empires Australia fees. If the garment that needs replacing is sold out and we are not able to get a replacement in for future bookings, the client must also pay the pre booked future hire fees. Once the full RRP has been paid, the client can keep the garment. The garment can be picked up or posted (at a fee) to the client. The garment will be held on site for 6 months. If the client has not organised pick up/postage for the garment within this time frame the garment will be disposed of after the 6 months period is up. The client will not receive the money paid back if failed to pick up.

Hire Empire Australia reserve the right to charge a client for any fees including (are not limited to) damages, dry cleaning charges, late fees, stolen, lost/missing or unreturned items as well as future pre booked hire fees to cover the cost if the same garment is not able to be replaced due to being sold out.

Hire Empire Australia reserve the right to make changes to their terms and conditions at anytime without any notice to you.

Clarification - All our garments are for HIRE temporary use only (4 day hire period unless discussed otherwise prior to making payment)